"We enable our customers to track metrics around the maintenance of those machines and their level of supplies," Gupta said. Lexmark has more than 1.5 million printers in the field that are connected, and has nearly 100 IoT sensors per printer. "This opportunity is for both organizations that sell to consumers as well as those that target business customers," he said. Machine customers represent a big opportunity over the next five to seven years for any business that uses connected devices, according to Gupta. "These connected devices present a stellar new opportunity to monitor conditions, including any repairs needed any supplies needed, and automatically place such orders in an autonomous way with no human intervention," Gupta said. "The platform allows the machine to automatically purchase what it needs from its manufacturer," Scheibenreif said.Īnalytics, AI and IoT device connectivity "are getting to a maturity stage where they are present everywhere and are reliable," which has resulted in billions of connected devices, says Vishal Gupta, CTO, CIO and senior vice president of connected technology at Lexmark, a provider of printing and imaging products. "Tesla vehicles can diagnose their own issues, preorder parts for service and prompt the user to schedule a service appointment," Scheibenreif said.Īnd Italy-based iProd has a platform that can accommodate the requests of machine customers located in a manufacturing environment. "Walmart has deployed AI-powered negotiations chatbots to connect with suppliers of 'goods not for resale' - categories such as fleet services, carts and other equipment used in retail stores," Scheibenreif said.ĭevices can request service such as repairs, upgrades or even replacement. Machines can also negotiate for the best deal, including finding the best value for a transaction and executing the purchase. The Amazon Dash Replenishment service uses smart shelves in homes or offices to trigger reorders of consumable products once a certain usage threshold is reached, Scheibenreif said. They can also make their own purchasing decisions. For example, online car retailer Carvana uses bots to receive messages from humans trying to sell their cars. Machine customers can receive messages such as advertising, offers, email and information from the surrounding environment, Scheibenreif said. "Today, we are tracking over 100 different emerging examples of machine customers, with more coming to our attention on a regular basis," Scheibenreif said. Gartner forecasts that number will rise to 15 billion by 2028, and the firm's research shows that CEOs estimate 15% to 20% of their revenue will come from machine customers by 2030. There are more than 13 billion Internet of Things (IoT) connected products deployed with the potential to behave as customers, shopping for services and supplies for themselves and their owners, Scheibenreif said. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower Best Debt Consolidation Loans for Bad Credit
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